Frequently Asked Questions

A: Each product listing clearly states whether the item is sold individually, as a set, or as a box (for example, a box of two). Please review product descriptions carefully before purchasing.

While we strive to accommodate changes, it may not always be possible once the order has been processed. Please contact our customer service team as soon as possible if you need to make any modifications.

A: Yes. Our products are designed for cosmetic use and suitable for most skin types. We recommend performing a small patch test before first use, especially if you have sensitive skin.

A: No. Most of our lip glosses, lip oils, and balms are lightweight, non-sticky, and comfortable for all-day wear. Texture and finish are always noted in each product description.

Our return policy outlines the conditions under which you can return a product. Please refer to our website for specific details.

A: Items are not gift-wrapped unless stated in the listing.

A: Absolutely! Our products are loved for their cute, playful packaging and make perfect gifts for birthdays, holidays, Valentine’s Day, stocking stuffers, and surprise treats.

We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay and more.

Yes, our website uses secure encryption to protect your payment information.

To return an item, please follow the instructions provided in our return policy. You'll typically need to contact our customer service team to initiate the return process.

Due to hygiene and safety reasons, all cosmetic products are final sale.

The return shipping costs will depend on our return policy. Please refer to the policy for specific details.

Please contact us within 48 hours of delivery with clear photos of the issue. We’ll gladly assist with a replacement or resolution where applicable.